We now have a single phone number 0300 790 6275 for anyone in Somerset who needs Coronavirus-related support from their councils.
The Somerset Coronavirus Support Helpline number is live and will make it easier for people access any local authority help they may need, including emotional support, in the current crisis.
It links the district and county council contact centres and will be operating seven days a week, 8am to 6pm. The district and county councils’ usual phone numbers for non-Coronavirus related issues will be running as normal alongside the new number.
The new number won’t cover medical advice. People will need to continue to use the 111 NHS online service and only ring 111 if they cannot get help online.
Anyone who can’t find help from local networks and volunteers can use the new number to get help and advice around:
Personal care and support including food and delivery of prescriptions
Support for the homeless
Emotional support if you’re feeling worried or anxious
Transport to medical appointments
Waste collection and disposal
The 0300 790 6275 number is being staffed by the five councils in Somerset and will be available seven days per week 8am – 6pm.